Unpacking your policy for your pe...

Unpacking your policy for your peace of mind.

You made the wise insurance choice, now it’s time to understand what your documents entail. We at iWYZE want to empower you and as such we’ve spent time working hard to improve your car insurance policy benefits.

Please remember to take time to read through your car insurance policy schedule and documentation. Check that the information contained in your policy schedule is accurate and don’t forget that your premiums are debited monthly from your bank account in advance. 

What has been around for some time and is still useful to know?

	Your policy applies to South Africa, Botswana, Lesotho, Mozambique, Malawi, Namibia, Eswatini and Zimbabwe.
	You automatically enjoy towing services benefits after an accident. We will cover the cost of the towing service or refund you for the amount that we would have paid for using a towing service provider approved by us.
	You may change your cover at any time, and you must ensure that we agree and confirm the change telephonically or in writing.
	If you are the first registered owner of a new vehicle which is within 12 months of its first registration (at the time of the incident), and the vehicle is a Total Loss, we compensate at the current purchase price of a new vehicle at retail value.

What is new and can save you money?

We have five types of vehicle cover options, tailored to fit your needs and save you money.

• Comprehensive cover for loss, damage and liability to 3rd parties.
• Low Mileage cover, which includes the same cover as comprehensive cover but requires an installed telematics device. Kilometres travelled per month are limited, the good news is that once a year you can prearrange a low mileage holiday.
• Daytime cover includes the same cover as comprehensive cover but cover is limited to between 5 am in the morning and 7 at night, if theft occurs during the night at home, it will be covered.
• Third Party, Fire and Theft covers exactly what it says, losses from fire, lightening, theft, attempted theft, and liability to third parties. 
• Third Party only cover covers only liability to third parties. 

 

Policy cover exclusions include the following -

• No compensation for loss, damage or liability caused by gross negligence.
• Building cover excludes loss or damage caused by a residence not being maintained. 
• The type of cover you choose for your vehicle must be based on how it is used. Your specification of use influences the premium charged and will affect the validity of any claim submitted. Domestic use refers to the vehicle being used only for private, social or pleasure purposes and driving yourself to and from your regular place of work. Exclusions includes situations where the vehicle is used for:
  • transporting passengers for reward;
  • carrying goods for business purposes; and
  • any kind of racing, speeding, or any other contests, trails, rallies or 4x4 courses, test circuits, gymkhanas (time and/or speed events), fun day events or any event held on a racetrack sanctioned by a motoring club.
• If the loss of or damage is caused by materially exceeding speed limits or relates to the use of a cellphone in contravention of legislation.

 

We are here to make your life easy

• If your vehicle is damaged in an accident and needs to be towed, contact us for assistance. We will arrange for your vehicle to be towed to the nearest approved repairer. 
• If any part to repair the vehicle is not available in South Africa, as a standard part, we will compensate you for an amount up to the manufacturer’s list price at the time of the loss or damage. 
• Road Emergency Cover is automatically included with every vehicle you insure under a comprehensive iWYZE Motor Vehicles Insurance policy.
• Home Emergency Cover is automatically included with your iWYZE Household Contents or Buildings policy.
• It is now even easier to contact us if you have any queries or if you would like to amend your cover, you can do so by any of the following:
  

	By phone (keep your ID/policy number handy): 0860 93 94 93
	By email (include your policy number and latest contact details): customercare.funeral@iwyze.co.za (Customer Care) / funeralclaims@iwyze.co.za (Claims)
	Ask for a call back: www.iwyze.co.za
	Download our wyzeHUB app now on: Google Play Store
	Access our wyzeHUB to manage your policy 24/7 online on: hub.iwyze.co.za

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